Support
Answers to the questions we hear the most.
A quick guide to ordering, delivery, returns, fit, and aftercare.
Orders & Payments
How do I place an order on UrbanToes?+
Browse your preferred styles, select your size, and proceed to checkout. Follow the payment steps to confirm your order.
What payment methods do you accept?+
We accept prepaid payments via cards, UPI, net banking, and wallets. Cash on Delivery may be available for select Indian locations.
Is it safe to make payments on your website?+
Yes. All transactions are processed through secure payment gateways to keep your payment details protected.
Shipping & Delivery
How long does delivery take in India?+
Orders are typically delivered within 2 to 7 business days depending on your location.
Do you offer international shipping?+
Yes, we ship to select countries. International delivery timelines generally range between 7 and 14 business days.
How can I track my order?+
Once your order is shipped, you will receive a tracking link via email or SMS.
Returns & Exchanges
Can I return my order?+
Returns are accepted only for defective or incorrect products. For size issues, we recommend requesting an exchange.
Do you offer size exchanges?+
Yes, we offer size exchanges subject to availability. Requests must be raised within the stated return window.
Are returns available for international orders?+
Currently, returns and exchanges are not supported for international orders.
Sizing & Care
How do I choose the right size?+
We recommend referring to our size guide on each product page for accurate measurements.
What if my size does not fit?+
You can request a size exchange within the specified return period, subject to availability.
How should I care for my footwear?+
Avoid water exposure, clean gently with a soft cloth, and store in a dry place. Our shoe care guide has more detailed instructions.
Need more help?
If you still need assistance, our support team can help with order issues, delivery updates, and exchange guidance.
Contact usHelpful next steps